Privacy Policy

Last Updated: 8 August 2026

Bio-Lumen Supplier Scenarios (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our book, or engage our consulting services.
By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:
a) Personal Identification Information:

  • Name, email address, phone number, billing/shipping address, and payment details (processed securely via third-party payment gateways).
  • Any other information you voluntarily provide when you fill out forms, sign up for newsletters, request consultations, or communicate with us.

b) Non-Personal / Automatically Collected Information:

  • Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data.
  • Cookies & Tracking: We use cookies and similar technologies to enhance user experience, analyze trends, and track conversions. You may disable cookies in your browser settings, though this may affect site functionality.

2. How We Use Your Information

We use your information for the following purposes:

  • To Provide Products & Services: Process transactions, deliver digital resources, ship physical books, and provide consulting services.
  • To Communicate: Send order confirmations, service updates, respond to inquiries, and schedule consulting sessions.
  • To Personalize Experience: Recommend relevant content, offers, or services based on your interests.
  • To Improve Our Website & Marketing: Analyse usage trends, monitor site performance, and tailor marketing campaigns.
  • Legal Compliance: Comply with legal obligations and protect against fraud or unauthorized transactions.

3. Legal Bases for Processing

If you are located in the European Economic Area (EEA), the UK, or South Africa, we rely on the following legal grounds to process your data:

  • Contractual Necessity: To fulfill your purchase or consulting agreement.
  • Consent: For sending you marketing emails (you can opt out anytime).
  • Legitimate Interests: To improve our services, prevent fraud, and maintain site security.
  • Legal Obligation: To comply with tax, accounting, or regulatory requirements.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share data with trusted third-party service providers who assist us in operating our business, including:

  • Payment Processors (e.g., PayPal, Stripe, Square) – for secure transactions.
  • Email Marketing Platforms (e.g., Mailchimp, ConvertKit) – for newsletters and communications.
  • Shipping & Fulfillment (e.g., Printful, Amazon, local couriers) – for physical book orders.
  • Analytics & Advertising (e.g., Google Analytics, Facebook Pixel) – to track website performance and deliver relevant ads.

All third-party providers are contractually bound to protect your data and only use it for the specific services they perform on our behalf.

5. International Data Transfers

If you are located outside South Africa, please note that your data may be transferred to and processed in countries where our service providers are based (e.g., the United Kingdom). We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data in accordance with applicable laws.

6. Your Rights and Choices

Depending on your jurisdiction (e.g., GDPR, CCPA, POPIA), you may have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion (“Right to be Forgotten”): Request deletion of your data, subject to legal or contractual retention obligations (e.g., tax records).
  • Restriction: Request we limit how we process your data.
  • Portability: Request transfer of your data to another provider.
  • Opt-Out: Unsubscribe from marketing emails at any time using the “unsubscribe” link in our emails, or by contacting us directly.

To exercise any of these rights, please contact us at the email located within your correspondence email. We will respond within 30 days.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Accounting/tax records: 7 years (or as required by local law).
  • Consulting client records: 5 years after the last engagement.
  • Marketing contacts: Until you unsubscribe or request deletion.
  • Transaction records: As long as needed for warranty, refund, or customer support purposes.

After retention periods expire, we securely delete or anonymize your data.

8. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

These include:

  • SSL/TLS encryption for all website data transmission.
  • Secure, password-protected databases with limited access.
  • Regular security reviews and updates.

While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website and services are not directed at individuals under the age of 16 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from minors. If you become aware that a minor has provided us with their data, please contact us, and we will take steps to delete it.

10. Cookies & Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to:

  • Maintain user sessions and shopping carts.
  • Understand how visitors interact with our site.
  • Deliver targeted advertising and retargeting.

You can manage your cookie preferences through your browser settings.

11. Third-Party Links

Our website may contain links to external sites (e.g., social media, affiliate partners, payment gateways). We are not responsible for the privacy practices or content of such third-party websites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.
Where material changes are made, we will notify you via email (if we have your address) or through a prominent notice on our website.

13. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer / Privacy Contact via the online contact form.
Response Time: We aim to respond within 7–14 business days.

14. Your Acceptance of These Terms

By using our website, purchasing our products, or engaging our services, you signify your acceptance of this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.