We want you to be satisfied with your purchase. However, due to the nature of our offerings, our refund policy is as follows:
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For Digital Products:
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All sales of digital downloads are final. Because a digital product cannot be “returned” once it has been downloaded or accessed, we do not offer refunds for change of mind, accidental purchases, or incompatibility with your device.
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For the Book
- Defective Product: If you experience a technical issue that prevents you from accessing a digital product purchased on the site, please contact us within 7 days of purchase. We will work to resolve the issue or, at our discretion, provide a replacement access link.
- Physical Books: For physical copies, if your book arrives damaged or is defective due to a printing error, please contact us within 7 days of receipt with your order number and a photo of the issue. We will arrange for a replacement.
- For Consulting Services:
- Before Work Begins: If you cancel your consulting package before we have commenced any work (e.g., before the first planning meeting has taken place), you may be eligible for a full refund .
- After Work Begins: Once work has begun (e.g., research, preparation, or strategy sessions have commenced), refunds are generally not available. This is because consulting services involve significant time, custom work, and preparation that cannot be recuperated .
- Cancellation & Rescheduling: If you need to reschedule a scheduled session, we require at least 24 hours’ notice . Missed sessions or cancellations with less than 24 hours’ notice will incur the full fee for that session and cannot be refunded.