Last Updated: 8 August 2026
Welcome to Bio-Lumen Supplier Scenarios (“we,” “us,” “our”), the place where you can learn about and receive assistance on managing your suppliers. By purchasing the book “Managing IT Suppliers”, downloading digital content, or engaging our consulting services, you agree to be bound by these Terms of Service and Policies (“Terms”).
Please read these Terms carefully before making a purchase. If you disagree with any part of these Terms, you should not use our website or purchase our products and services.
1. Our Offers and Pricing
We offer a combination of products and services designed to help you achieve your goals.
- Book: The book |Managing IT Suppliers” is available for purchase from this site as a physical copy. Should you require an eBook, or digital download, this is available from the publisher website whose link will be provided upon request. Prices are as stated on the website at the time of purchase and are subject to change without prior notice .
- Supplier Management Templates are provided as digital products that are available via interaction on the site or via paid download. Prices for these products are stated on the website at the time of purchase and are subject to change without prior notice.
- Consulting Services: We offer personalized consulting packages. The price of these services will be customized based on your needs and we will provide you with a firm quote before work begins.
- Payment: All prices are listed in South African Rands (ZAR). Payment must be received in full before the delivery of digital products or the commencement of consulting services
2. Refund Policy
We want you to be satisfied with your purchase. However, due to the nature of our offerings, our refund policy is as follows:
- For the Book (Digital Products):
- All sales of digital downloads are final. Because a digital product cannot be “returned” once it has been downloaded or accessed, we do not offer refunds for change of mind, accidental purchases, or incompatibility with your device.
- Defective Product: If you experience a technical issue that prevents you from accessing a digital product purchased on the site, please contact us within 7 days of purchase. We will work to resolve the issue or, at our discretion, provide a replacement access link.
- Physical Books: For physical copies, if your book arrives damaged or is defective due to a printing error, please contact us within 7 days of receipt with your order number and a photo of the issue. We will arrange for a replacement
- For Consulting Services:
- Before Work Begins: If you cancel your consulting package before we have commenced any work (e.g., before the first planning meeting has taken place), you may be eligible for a full refund .
- After Work Begins: Once work has begun (e.g., research, preparation, or strategy sessions have commenced), refunds are generally not available. This is because consulting services involve significant time, custom work, and preparation that cannot be recuperated .
- Cancellation & Rescheduling: If you need to reschedule a scheduled session, we require at least 24 hours’ notice. Missed sessions or cancellations with less than 24 hours’ notice will incur the full fee for that session and are non-refundable.
3. Deposit & Advance Payments
- We may require a deposit or advance payment to secure your booking for consulting services or to cover initial expenses .
- Deposits are non-refundable if you cancel after work has commenced, as they serve to reserve our time and resources .
4. Terms of Service for Consulting
- Scope of Services: Our consulting services are designed to provide guidance, strategy, and support. Unless explicitly stated in writing, we do not guarantee specific financial, business, or creative outcomes (e.g., book sales, bestseller status, or publishing deals) .
- Client Responsibilities: You are responsible for providing accurate information, timely feedback, and any necessary materials for us to deliver the agreed-upon services .
- Intellectual Property: We retain all rights to our published materials, proprietary methodologies, templates, and consulting frameworks .
5. Limitation of Liability
- Our services and products are provided on an “AS IS” basis. We make no warranties, expressed or implied, including but not limited to the warranties of merchantability or fitness for a particular purpose.
- To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website, products, or services . Our total liability for any claim is limited to the amount you paid for the specific service or product giving rise to the claim.
6. Governing Law
These Terms shall be governed under the jurisdiction of the laws of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts of South Africa.
7. Changes to These Terms
We reserve the right to update these policies at any time in accordance with changes to legal requirements.
Changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our website and services constitutes acceptance of the revised terms.
8. Contact Us
If you have any questions about these Terms, our refund policy, or your purchase, please contact us at the email address on your purchase correspondence.